Hospitality Professional | Server | Bartender
Dynamic hospitality professional with 2+ years of experience creating exceptional guest experiences in upscale gastro bars. Expert in craft cocktails, wine service, and building lasting connections with guests.
What I Do Every Day
I'm passionate about creating memorable experiences for every guest who walks through the door. With expertise in craft cocktails and a genuine love for hospitality, I thrive in fast-paced gastro bar environments where I can showcase my mixology skills and connect with diverse clientele. Fluent in both Spanish and English, I bring cultural awareness and the ability to make every guest feel welcome and valued.
My Experience
Mezcaluna
Server/Bartender
October 2025 – Present
Currently excelling at a mezcal-focused bar, showcasing expertise in agave spirits and traditional Mexican cocktail preparation while delivering exceptional guest experiences.
- Educate guests on mezcal varieties, production methods, and tasting notes with passion and expertise
- Prepare traditional Mexican cocktails including margaritas, palomas, and mezcal-based creations
- Provide personalized service and recommendations based on guest preferences
- Maintain clean and organized bar setup, adhering to health and safety regulations
- Train new team members on cocktail recipes and service standards
Poblado Gastro Bar
Server/Bartender
February 2025 – September 2025
Excelled in a fast-paced gastro bar environment, delivering exceptional service and crafting signature cocktails for diverse clientele.
- Prepared and served craft cocktails, premium spirits, and wine selections with expert knowledge and presentation
- Provided personalized table service, making recommendations based on guest preferences and dietary needs
- Trained new team members on cocktail recipes, service standards, and POS operations
- Managed bar inventory, ensuring appropriate stock levels and minimizing waste through efficient management
- Handled cash and credit transactions with accuracy, reconciling registers at end of shift
La Ruana
Server/Bartender
October 2023 – January 2025
Delivered exceptional service in a vibrant gastro bar atmosphere, specializing in Latin-inspired cocktails and contemporary cuisine.
- Served an average of 40-50 guests per shift in a high-energy environment, maintaining composure and efficiency
- Developed signature cocktail menu items incorporating Latin American spirits and fresh ingredients
- Achieved consistently high guest satisfaction ratings through attentive service and product knowledge
- Managed opening and closing procedures, including cash handling, inventory counts, and cleaning protocols
- Resolved guest concerns professionally, turning challenging situations into positive experiences
Skills & Expertise
Customer Service
Guest Relations
Upselling Techniques
Conflict Resolution
Personalized Service
Cultural Sensitivity
Upselling Techniques
Conflict Resolution
Personalized Service
Cultural Sensitivity
Bar & Beverage
Craft Cocktails
Wine Knowledge
Mixology
Inventory Management
Bar Setup & Breakdown
Wine Knowledge
Mixology
Inventory Management
Bar Setup & Breakdown
Operations
POS Systems
Cash Handling
Food Safety
Team Collaboration
Time Management
Cash Handling
Food Safety
Team Collaboration
Time Management
Let's Connect
📍 Queens, NY | 📞 347-438-6130
✉️ m.estefaniasm@gmail.com
✉️ m.estefaniasm@gmail.com